Every role. Your procedures. Proven before day one.
We turn your own manuals, policies and screenshots into training that teaches, drills and certifies your people. Front desk to clinical support, call center to compliance.
Everything we train.
Call center and scheduling
Agents prove they can schedule by your rules under pressure, before they touch a live queue.
Booking rules, provider and location matching, upset callers, transfers
Front desk, check-in and check-out
Staff capture the right information and verify coverage, every visit.
Registration, coverage checks, check-in and check-out steps
Referrals, prior authorization and billing
Staff know which payer needs what, and can work it in your system.
Referral intake, prior auth rules, payer lists, denials
Medical assistants and clinical support staff
Every clinical step done your way, in order.
Rooming, vitals, intake questions, documentation, device and EMR workflows, point-of-care procedures per your protocols
Nursing and clinical competencies
Competencies checked and signed off by a supervisor, with a record that lasts.
Skills checklists with sign-off, annual refreshers, new equipment and EMR updates
Medical-legal and liaison teams
Staff follow the script, the escalation path and the documentation rules.
Attorney and adjuster calls, scripts, escalation, documentation
Compliance and onboarding
Built from your own policies instead of a generic course.
HIPAA, safety, policy acknowledgments, new hire onboarding
Outside healthcare
We specialize in healthcare, and the same method works for any operation with procedures, phones and software. Ask us.
Customer support, franchise and multi-location operators, any team that follows procedures
From your binder to a certified person.
Your documents
You send the binder. PDFs, Word files, screenshots of your systems. Messy is fine.
The module
Short lessons built from your manual, with your own screenshots next to each step.
The simulated screen
A practice copy of your software. Every click is graded step by step against your SOP.
The practice call
An AI caller who pushes back. The full transcript is kept for review.
The scorecard and sign-off
What passed, what was missed and the policy section behind it. Then a supervisor signs off.
Callers who push back.
Your new hire's first hard call should not be a real patient. Our AI callers play the frustrated patient, the nurse with an emergency, the paralegal who assumes an order was approved. They interrupt, give information out of order, and get a detail wrong on purpose. Then the call is scored line by line against your policy.
In-app calls from day one, with unlimited retries. At Level 2 and 3 the calls ring the trainee's real phone, scheduled or unannounced. Every call is scored against your policy, with the section it missed.
How practice calls workCertification that means something.
- Level 1
Know the procedure
Modules and quizzes on your exact policies.
Unlocks: Opens on day one.
- Level 2
Apply it under realistic conditions
Sim Desk tasks and Call Lab scenarios, graded.
Unlocks: Unlocks when every Level 1 item is passed.
- Level 3
Run the desk
A timed shift simulation with a supervisor review.
Unlocks: Unlocks when every Level 2 item is passed. Pass is 85% with zero critical errors.
Level 3 ends with a supervisor observing the trainee and signing off. The record keeps the date, the observer and the score.
Nobody takes live calls until Level 3 is passed.
Questions answered from your own policy.
Staff type a question in plain language and get the answer from your manual, with the section cited. No digging through PDFs.
- Answers come only from your own documents, with the section cited.
- If your manual does not cover a question, it says so instead of guessing.
- Your team can use it from day one, before the training is even finished.
| Name | Level | Score | Live work |
|---|---|---|---|
| J. Rivera | Level 3 | 94 | Cleared |
| M. Chen | Level 2 | 81 | Not yet |
| T. Okafor | Level 3 | 88 | Cleared |
| S. Patel | Level 1 | 67 | Not yet |
Know who is ready. Before day one.
One dashboard shows scores and levels for every person, team and site. Coaching takes five minutes, not an afternoon.
How long it takes.
One to three weeks from the day we receive your materials, depending on how much there is and how much detail your procedures carry.
Need it sooner? Expedited turnaround is available, and we stagger the build so your most critical module goes live first.
Tell us what you have and you get a quote within 24 hours.
Straight answers.
Start your build
Quote within 24 hours.